Refund policy

At World of Smoke, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

Eligibility for Returns

Returns are accepted only on eligible items within a specified period after delivery. Products must be unused, unopened, and in their original packaging to qualify for a return.

Due to the nature of certain products, some items may be non-returnable. Eligibility details are provided on product pages where applicable.

How to Start a Return

To request a return or exchange, please contact our support team at wos.kennesaw@gmail.com with your order number and reason for the return. Our team will guide you through the next steps.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within a reasonable timeframe.

Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part. Customers are responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and order details so we can assist you promptly.

Order Cancellations

Orders can only be canceled or modified before they are processed. Once an order has been shipped, it cannot be canceled.

Policy Updates

World of Smoke reserves the right to update or modify this policy at any time. Any changes will be posted on this page.

Contact Us

For questions regarding returns or refunds, please contact us at:
wos.kennesaw@gmail.com